Refund Policy - The Basics

Refund and Return Policy:

At The Body Bakery, customer satisfaction is our top priority. Due to the nature of our products and hygiene considerations, we are unable to offer refunds or accept returns. We kindly ask that you carefully review your order before making a purchase. 

All Sales Final:

Please note that all sales are final. Once an order has been placed and processed, we cannot offer refunds or exchanges.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving your order at thebodybakery.nz@gmail.com. Include your order number, a photo of the item(s), and a description of the issue. We'll be happy to assist you in resolving the problem.

Allergic Reactions:

While we use high-quality natural ingredients in our products, it is essential to review the ingredients list before making a purchase and before use (refer to packaging). If you experience an allergic reaction, please discontinue use and consult a healthcare professional. The Body Bakery is not responsible for any adverse reactions to our products.

Cancellation Policy: If you wish to cancel your order, please contact us as soon as possible at thebodybakery.nz@gmail.com. We cannot guarantee that your order can be canceled once it has been processed and prepared for shipment.

Changes to Refund and Return Policy: The Body Bakery reserves the right to modify this policy at any time. We encourage you to review this page periodically for updates. Thank you for choosing The Body Bakery for your natural skincare needs. If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us.